Says technology will decrease lines and wait times

Erie County, NY – In his continued effort to utilize technology to improve customer service, Erie County Clerk Chris Jacobs announced today the roll-out of Self-Serve Kiosks at the three main auto bureaus. “Similar to what you see at the airport, these kiosks allow you to by-pass the customer service window and print out a wait-time receipt on your own,” said Jacobs.

Jacobs’ says the Kiosks are a result of a “re-engineering study” done in the auto bureau in an effort to improve customer service and revenue. “The study found that customers are often waiting longer in the customer service line then they are waiting to be serviced by a cashier…the kiosks will be a powerful tool to decrease the customer service queue,” stated Jacobs.

By Tom Torbjornsen

Tom Torbjornsen, Western New York’s automotive expert from Towne Automotive Group here, hoping you are having a great holiday season! And now for my weekly automotive tip.

As I watch the auto industry develop and evolve, I see the area of safety devices growing exponentially. A new class of devices called “Driver Assists” is a growing trend in terms of what consumers want in their next auto. As a matter of fact, six out of 10 consumers want driver assists in their next auto. What are these devices/systems? Let’s take a look at some of the systems available.

By Tom Torbjornsen

Tom Torbjornsen, Western New York’s automotive expert from Towne Automotive Group here, hoping you had a great weekend and drove safely! And now for my weekly automotive tip: People are always asking me if an extended warranty is worth buying, to which I respond, “Sure, providing you follow these tips.”

Make sure you know who is offering the warranty. Is it the car manufacturer or a reputable after-market company? Make sure you know who it is that's underwriting your policy. After your first mechanical breakdown is not the time to find out who your underwriter is!